However, they may be walking away thinking that you were not really interested in listening to them. There is a tendency for people to immediately react and either tell the person your opinion or give the person a solution before really understanding the underlying nature of why the person came to you. You think you answered their issue satisfactorily because they told you, OK and walked away. “Most people do not listen with the intent to understand they listen with the intent to reply.” by Stephen R.
When someone comes to you with a problem or complaint, do you hear what they have to say, or do you listen in order to understand?